Ratings tell you what people thought; mood tells you how the day is going. At a kiosk, a guest taps how they feel — from a row of simple choices — and can add a word or two.
Mood check-ins roll up by session, zone and time of day. A producer sees energy dip after lunch and moves the networking break forward; a festival team sees a queue zone turning sour and sends staff.
Mood is self-reported by default. Where the customer’s contract and local law allow, organisers can offer opt-in camera mood reading at a kiosk; it is never required to take part. At workplace and education events, mood stays self-reported only.
The mood timeline joins attendance and feedback in the post-event report, so the next event starts from what actually landed.
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