Refund & Cancellation Policy
How cancellations, refunds, and billing disputes work for EventfullyManaged.
Last updated: August 1, 2026 | Effective: October 14, 2026
Overview
This Refund & Cancellation Policy applies to self-serve EventfullyManaged subscriptions (Free, Pro, Business). Enterprise customers are governed by their signed Order Form and Master SaaS Agreement.
Cancellation
- • Free plan: No cancellation is required. Free accounts may be deleted by the account owner at any time.
- • Pro / Business: Cancellation takes effect at the end of the current paid billing period unless local law requires otherwise. Access to paid features continues until the period ends.
- • Enterprise: Governed by the signed Order Form.
Cancel from the EventfullyManaged billing settings page or contact [email protected].
Refund eligibility
| Plan | Refund policy |
|---|---|
| Free | No payments; no refunds applicable. |
| Pro | 30-day money-back guarantee for the first purchase. |
| Business | 30-day money-back guarantee for the first purchase (monthly) or first annual purchase. |
| Enterprise | Refunds are contractual only, per the Order Form. |
Conditions
- • The refund guarantee applies to the first paid transaction on the account.
- • Refunds are issued to the original payment method in the original charged currency.
- • Refund processing time depends on the payment provider (typically 5–10 business days).
Not eligible
- • Renewals or subsequent charges after the first purchase.
- • Add-ons, marketplace purchases, or third-party service fees.
- • Accounts terminated for violation of the Acceptable Use Policy or Terms of Service.
Product-defect and exception refunds
If a confirmed product defect prevents meaningful use of EventfullyManaged and the defect cannot be remediated in a commercially reasonable timeframe, support may escalate a prorated refund or service credit for approval. These are reviewed case by case and require documented evidence.
How to request a refund
- Email [email protected] from the email address associated with your EventfullyManaged account.
- Include your workspace/organization name, plan, and date of purchase.
- Describe the reason for the refund request.
Support will acknowledge the request within 2 business days and process eligible refunds within 10 business days.
Changes to this policy
We may update this policy to reflect changes in billing systems, payment partners, or legal requirements. Material changes will be posted here with an updated effective date.