The fastest support ticket is the one that never gets filed. Every attendee has their own space for the event, reached from their confirmation.
From there they update their details, transfer a ticket to a colleague, choose the sessions they want, download receipts and invoices, and get their badge. Changes are applied to the same attendee record the organiser sees.
Organisers set the rules: until when transfers are allowed, which fields can change, and whether session choices are limited by capacity.
The result is a registration desk that handles routine changes by itself, and a team that spends its time on the questions that need a person.
Ready to make this your story?
